Shipping & Delivery Policy

At Nora & Elise, we aim to process and deliver your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how we handle order processing, dispatch, shipping, delivery estimates, and related responsibilities.

By placing an order through our website, you agree to this Shipping & Delivery Policy.

1. Order Processing Times

Orders are usually processed within 1 to 3 business days after payment has been successfully received and verified.

Once your order has been dispatched, we will send you a shipping confirmation email with tracking details, where available.

Please note:

• orders are not usually processed or dispatched on weekends or public holidays;
• processing times may be longer during busy periods, promotional events, or holiday seasons; and
• some orders may require additional checks where we reasonably suspect fraud or where payment or delivery information is incomplete or requires verification.

2. Estimated Delivery Times

Estimated delivery times are usually 3 to 7 business days, depending on the delivery location and shipping method.

Delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including:

• customs clearance procedures;
• local courier or carrier delays;
• severe weather;
• public holidays;
• peak shopping periods; and
• wider transport or logistical disruptions.

We will do our best to keep you informed where significant delays occur.

3. Shipping Origin

Orders may be dispatched directly from our international supplier, warehouse, or fulfilment partner. In some cases, this may mean that your order is shipped from outside the United Kingdom, including from China.

As a result, delivery times, shipping routes, customs handling, and import procedures may vary depending on the destination and the goods ordered.

4. Delivery Locations

We deliver to the locations shown at checkout.

If we are unable to deliver to your address after you place an order, we will contact you using the details provided at checkout. Where necessary, we may cancel the order and refund any sums paid.

5. Shipping Charges

Shipping charges will be shown at checkout before you complete your purchase.

Shipping costs may vary depending on:

• the destination;
• the size or weight of the order;
• the shipping method selected; and
• any promotional shipping offer that may apply at the time of purchase.

6. Customs Duties, Import Charges and Taxes

Where goods are shipped internationally, customs duties, import taxes, clearance fees, or similar charges may apply.

If such charges are payable by you, this will be made clear at checkout or before you complete your order, where applicable. If charges are included in the price you pay at checkout, this will also be indicated at checkout.

If you are responsible for any import charges, these charges are outside our control and are determined by the relevant customs or tax authority.

If you are unsure whether import charges may apply, we recommend that you check with the relevant customs authority before placing your order.

7. Tracking Information

Where tracking is available, we will provide tracking details by email once your order has been dispatched.

Please note:

• tracking updates may take time to appear after dispatch;
• tracking may temporarily pause while parcels are moving between facilities or undergoing customs clearance; and
• tracking visibility and accuracy depend on the relevant shipping carrier.

If you do not receive tracking details within a reasonable time after dispatch, please contact us at info@noraelise.com.

8. Delivery and Transfer of Risk

We remain responsible for the goods until they are delivered to you or to a person identified by you to take possession of the goods on your behalf.

Risk in the goods passes to you when the goods are delivered to the delivery address provided in your order and come into your physical possession, or the physical possession of a person identified by you.

Nothing in this policy is intended to affect your statutory rights under applicable UK consumer law.

9. Customer Responsibility for Delivery Information

You are responsible for ensuring that the delivery address and contact details provided at checkout are accurate and complete.

Please check your details carefully before placing your order. If you believe you have entered incorrect information, please contact us as soon as possible at info@noraelise.com.

We will try to assist with address changes before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.

We are not responsible for delays or failed delivery where these result from inaccurate or incomplete delivery information supplied by you.

10. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

We are not responsible for delays caused by events outside our reasonable control, including:

• customs inspections or clearance delays;
• transport interruptions;
• industrial action or labour shortages;
• severe weather conditions;
• carrier network disruption; or
• events of force majeure.

Where possible, we will provide reasonable assistance in tracking delayed parcels and updating you on the delivery status.

11. Split Shipments

Where necessary, we may dispatch your order in separate packages, for example due to product availability, warehouse location, or operational reasons.

If this happens:

• you may receive more than one tracking number; and
• different items in your order may arrive on different dates.

You will not be charged additional shipping fees for split shipments unless this was clearly disclosed before you placed your order.

12. Missed Deliveries and Unclaimed Parcels

If delivery is attempted and no one is available to receive the parcel, the carrier may leave the parcel in a safe place, deliver it to a neighbour, take it to a collection point, or reattempt delivery, depending on the carrier's procedures and any delivery instructions you have provided.

If a parcel is returned to us because delivery could not be completed due to an incorrect address, failure to collect the parcel, or repeated unsuccessful delivery attempts, we may contact you to arrange redelivery. Additional delivery charges may apply where permitted by law and where the failed delivery resulted from incorrect information or non-collection.

13. Lost, Missing or Damaged Orders

If your order appears to be lost, significantly delayed, missing, or arrives damaged, please contact us as soon as possible at info@noraelise.com.

To help us investigate, please provide:

• your full name;
• your order number;
• your delivery address; and
• any relevant tracking information or photographs, where applicable.

We will investigate the issue and provide appropriate assistance in accordance with your statutory rights and our applicable store policies.

14. Contact Us

If you have any questions about shipping or delivery, please contact us at:

Nora & Elise
Email: info@noraelise.com

15. Your Statutory Rights

Nothing in this Shipping & Delivery Policy affects your statutory rights under applicable UK consumer law.