Payment Policy

At Nora & Elise, we aim to provide a secure and convenient checkout experience for all customers. This Payment Policy explains which payment methods may be available, how payments are processed, and how refunds are handled when you place an order through our website.

By placing an order on our website, you agree to this Payment Policy.

1. Accepted Payment Methods

We offer secure payment options through our online store. The payment methods available to you may vary depending on your location, device, currency, and eligibility at checkout.

Available payment methods may include:

  • Visa
  • Mastercard
  • Shop Pay
  • Apple Pay
  • Google Pay

Only the payment methods displayed at checkout are available for your order.

2. Payment Authorisation

By placing an order, you authorise us to charge the full amount of your order using the payment method you selected at checkout.

All orders are subject to successful payment authorisation, verification, and acceptance. If your payment is declined, rejected, not successfully completed, or flagged for review, your order may be delayed, placed on hold, or cancelled.

We reserve the right to refuse or cancel any order where we reasonably suspect fraud, unauthorised activity, or a breach of our policies.

3. Payment Security

We take payment security seriously. Transactions made through our website are processed using SSL encryption and secure third-party payment providers.

Please note:

  • your payment details are processed by secure third-party payment providers;
  • we do not store your full payment card details on our own servers; and
  • payment providers may apply their own security, verification, and fraud-prevention procedures.

4. Order Processing After Payment

Orders will only be processed once payment has been successfully completed and confirmed.

If payment is incomplete, unsuccessful, reversed, or later disputed, we reserve the right to:

  • delay dispatch or fulfilment of your order;
  • request additional verification;
  • cancel your order; or
  • refuse future transactions where reasonably necessary to protect our business and customers.

5. Pricing and Currency

All prices displayed on our website are shown in the currency presented at checkout, unless otherwise stated.

Before submitting your order, you are responsible for reviewing the final total, including:

  • the product price;
  • delivery charges;
  • applicable taxes; and
  • any other charges clearly shown at checkout.

If your bank, card issuer, or payment provider uses a different currency, exchange rates or additional charges may apply. These charges are determined by your bank or payment provider and are outside our control.

6. Failed or Declined Payments

If your payment fails or is declined, you should:

  • check that your payment details are correct;
  • ensure sufficient funds are available;
  • contact your bank or payment provider; or
  • try another available payment method.

We are not responsible for declined transactions caused by your bank, card issuer, payment provider, fraud screening, security checks, or technical issues outside our reasonable control.

7. Refunds

Where you are entitled to a refund under our Returns Policy or applicable law, the refund will be made to the original payment method used for the purchase.

If you return goods in accordance with our Returns Policy, approved refunds will generally be processed within 14 days after we receive the returned item and confirm that the return has been approved.

If you cancel your order under your statutory rights, including your right to cancel under the Consumer Contracts Regulations where applicable, we will process any refund due in accordance with applicable UK consumer law.

Please note:

  • refunds may take additional time to appear in your account depending on your bank or payment provider;
  • refunds can only be made to the original payment method used for the order; and
  • original delivery charges are non-refundable except where required by law, including where a refund of standard delivery charges is due following a valid statutory cancellation.

8. Chargebacks and Payment Disputes

If you experience a problem with your order, please contact us first at info@noraelise.com so that we can try to resolve the matter quickly and fairly.

If a chargeback or payment dispute is raised, we reserve the right to provide relevant information to the payment provider or card issuer, including evidence of payment authorisation, order confirmation, dispatch, delivery, or prior communications with you.

We may also refuse future orders where we reasonably believe that chargebacks or payment disputes have been made improperly or abusively.

9. Fraud Prevention

To protect our customers and our business, orders may be subject to fraud screening and verification checks.

We reserve the right to:

  • request additional identity or payment verification;
  • hold or cancel orders that appear suspicious;
  • limit or refuse high-risk transactions; and
  • reject orders that cannot be adequately verified.

These measures help us maintain a safe shopping environment for all customers.

10. Your Statutory Rights

Nothing in this Payment Policy affects your statutory rights under applicable UK consumer law.

11. Contact Us

If you have any questions about payments, billing, or refunds, please contact us:

Nora & Elise
Email: info@noraelise.com
Address: [Insert registered business address]

12. Related Policies

This Payment Policy should be read together with our:

  • Terms and Conditions
  • Returns Policy
  • Privacy Policy

13. Changes to This Policy

We may update this Payment Policy from time to time to reflect changes to our business, payment methods, or legal obligations. The latest version will always be published on our website.